“A Social Media Manager is in charge of drawing strategy and analyzing the results”
Social Media Manager, functions and tasks:
- Knowing about the sector: The Social Media Manager must know the business sector in order to better perform the rest of the functions.
- Investigate and analyze the market: Market research.
- Design the strategy: It is responsible for designing the social media strategy
- Business plan: you should take into account in your strategy: Promotional campaigns, contests, network advertising, events, product launches, etc. Content strategy, way of communicating, content calendar, publication hours, etc
- Manage the budget: Control and manage the budget as well as the different items for each of the actions to be carried out on social networks.
- Define the target audience: Define the target audience to which each of the campaigns and actions carried out will be directed.
- Select the tools: Select which tools and apps to use to carry out the tasks and the measurement of results analysis.
- Analyze the results: Analysis of reports of the Community Manager to measure the effectiveness and modify strategies if necessary.
- Create an online reputation crisis plan: The Social Media Manager should design the company’s online reputation crisis management manual.
- Work as a team: Work side by side with the client and with the different departments of the company, to analyze the results and propose strategic improvements: Public Relations, Marketing, Product, Sales, Directory.
- Create strategic alliances: Work on the development of strategic alliances within the social media sector for future actions that can reinforce the growth of the communities and the brand.